Frequently Asked Questions

General FAQs

  • Booking a consultation is simple! You can call us directly, email our team, or submit our online form and one of our team will get back to you as soon as possible.

  • Yes, we offer virtual consultations for certain services and always seek to find the most convenient approach for each patient – get in touch and we will try our best to fit your needs.

  • Please bring any relevant medical records, a list of medications you’re currently taking, and a form of identification. If it’s your first visit, arrive a few minutes early to complete any necessary paperwork.

  • During your first visit, our specialist will review your medical history, discuss your symptoms, and may suggest diagnostic tests (such as sleep studies, nasal endoscopy, hearing tests or imaging scans) to better understand your condition. You’ll leave with a clear treatment plan tailored to your needs.

  • We believe in comprehensive care. After your procedure, you’ll have access to dedicated follow-up appointments and a support team ready to answer any questions or manage any concerns during your recovery.

Sleep Wellness

  • Common symptoms of sleep apnoea include loud snoring, witnessed pauses in breathing during sleep, excessive daytime fatigue, and morning headaches. If you experience any of these symptoms, we recommend scheduling a consultation for further assessment.

  • Many of the treatments we offer are minimally invasive, including CPAP therapy and airway reconstructive procedures. Our specialists will recommend the best option based on your specific needs.

  • Yes, we offer in-depth home-based diagnostic sleep studies to evaluate your condition and tailor the most effective treatment plan.

  • A Drug-Induced Sleep Endoscopy (DISE) is a procedure that allows us to observe your airway while you’re in a sleep-like state. It helps determine more precisely the cause of snoring or sleep apnoea, ensuring that any recommended treatment is tailored to your specific needs.

  • CPAP therapy is commonly recommended for moderate to severe sleep apnoea. During a thorough diagnostic assessment, we’ll evaluate your airway to determine if CPAP or another treatment is most suitable for your unique condition.

  • Yes, simple changes such as maintaining a consistent sleep schedule, avoiding alcohol before bedtime, and sleeping on your side can improve sleep quality. We also provide personalized advice based on your condition.

Rhinology

  • Rhinology is the specialised branch of medicine that focuses on the nose and sinuses. It encompasses the diagnosis and treatment of conditions such as chronic sinusitis, rhinitis and nasal obstructions. Additionally, it addresses both the functional and aesthetic concerns of the nose.

  • We offer a wide range of advanced and minimally invasive surgeries including functional endoscopic sinus surgery, balloon sinuplasty and coblation.

    Functional Endoscopic Sinus Surgery (FESS) is a procedure that removes blockages and restores normal sinus drainage providing relief from chronic sinusitis symptoms.

    Balloon sinuplasty reduces sinus inflammation by dilating the sinus drainage pathway.

    Coblation is an advanced technology that uses radiofrequency energy to gently dissolve tissue whilst minimizing damage to surrounding healthy issues.

  • Latera is a minimally invasive implant used to treat nasal valve collapse, a common cause of nasal obstruction. It supports the nasal cartilage, improving airflow and reducing symptoms, and is applied under local anaesthetic in clinic.

  • ClariFix is a minimally invasive treatment for chronic rhinitis, a condition characterised by persistent nasal congestion, runny nose, or postnasal drip. It uses cryotherapy (cold therapy) to target and calm overactive nerves in the nasal passages. It’s ideal for patients who have not found relief with medications or other treatments.

  • At Hillser Clinic we offer a range of surgical and treatments to address nasal valve collapse. These range from the Latera implant (a minimally invasive solution that provides support to the lateral nasal wall) to surgical reconstructive procedures that can be tailored to restore valve function and breathing. Our expert team will assess your condition and recommend the most effective treatment at your initial consultation.

  • Our Rhinology treatments address chronic sinusitis, nasal valve collapse, chronic rhinitis, and other nasal obstructions. Depending on your symptoms, we offer both surgical (e.g., septoplasty, turbinate reduction) and non-surgical interventions such as ClariFix therapy.

  • If you’re experiencing breathing difficulties or chronic nasal issues, a functional rhinoplasty may be recommended. If your concern is primarily aesthetic, a cosmetic rhinoplasty can enhance your appearance while maintaining or enhancing function if needed. During your consultation, our specialist will advise on the best approach for your needs.

  • Most procedures are performed using minimally invasive techniques that aim to reduce discomfort and downtime. Recovery times vary by procedure. Our dedicated team provides detailed post-operative care instructions and support to ensure a smooth recovery.

General ENT Care

  • Our ENT specialists address a wide range of conditions related to the ear, nose, and throat, including hearing loss, ear infections, nasal obstructions, sinusitis, and throat infections.

  • If you experience persistent ear pain, hearing loss, nasal congestion, recurrent throat infections, or difficulty swallowing, it’s advisable to seek an ENT consultation.

  • We treat a wide range of conditions, including:

    • Ear problems (infections, hearing loss, tinnitus, dizziness)

    • Nasal issues (blockages, sinus problems, nasal allergies)

    • Throat concerns (persistent sore throat, swallowing difficulties)

  • Most in-clinic procedures, such as nasal endoscopy and earwax removal, are minimally invasive and well-tolerated. If a surgical procedure is required, we provide appropriate and bespoke pain management.

  • Yes, we provide ENT care for both adults and children, addressing common paediatric concerns like ear infections, tonsillitis, and nasal congestion.

Facial Aesthetics

  • Yes, all of our treatments are conducted by highly trained doctors with many years of experience. We only use premium equipment and products and perform all procedures in CQC-certified facilities to ensure the highest standards of care. Your safety is our top priority.

  • Dermal fillers typically last 6–18 months, depending on the product and treatment area, while anti-wrinkle injections usually last 3–4 months.

  • Absolutely. Many of our patients opt to combine treatments like anti-wrinkle injections, dermal fillers, and sometimes surgeries for truly transformative results. Our expert team of doctors will design a personalised treatment plan tailored to your goals, ensuring a seamless experience and exceptional outcomes.

  • From dermal fillers to anti-wrinkle advanced skin treatments such as Laser Rejuvenation, Thermage radiofrequency tightening, microneedling, and PRP therapy, we designed a tailored treatment to enhance your natural beauty with minimal downtime.

  • All our treatments are clinician-led and based on the latest research and technology. Our experts undergo rigorous training, and we follow strict safety protocols to ensure that you receive the best possible care.

Cosmetic Beauty and Wellness

  • Thermage is a non-invasive skin tightening treatment that uses controlled radiofrequency energy to stimulate collagen production, resulting in firmer, smoother skin over time.

  • Most laser treatments we offer have minimal downtime. You may experience mild redness or sensitivity for a day or two, but you can typically resume your regular activities right away.

  • Yes, our treatments are carefully designed to address a wide range of skin types and tones. During your consultation, we’ll recommend the most effective options for your unique skin concerns.

Take the first step toward a healthier, more confident you.